Email ops.orders@oxfordhealth.nhs.uk
EDI Supplier ID 11984


01865 904 141


Oxford Pharmacy Store (OPS) is fully operational, providing our usual service for next working day UK delivery for all orders placed by 2:00 pm (Updated at 4:58 pm on Thursday July 7, 2022).

As the situation around novel coronavirus (COVID-19) continues to evolve, OPS would like to assure you that we are doing everything we can to minimise the spread of the virus and ensure business continuity, with the the health and safety of our staff and our customers at the forefront of our decision making.

We are continuing to monitor the situation daily, following the latest advice from our Trust (Oxford Health NHS FT) and the UK Government.

We have initiated our Business Continuity Plan, that forms part of the Trusts wider response. This provides a structure through which the objectives listed below will be achieved:

-To ensure a flexible and proportionate response to deal with a range of possible scenarios.

-To implement infection control measures to reduce the spread of infection.

-To ensure all staff members are engaged and well informed in advance of, and throughout, the pandemic period and receive information and guidance in a timely way so they can respond appropriately.

-To ensure where possible operational business continuity, minimising any service disruption.

-To plan and assess the impact of any long-term consequences on our service.


Please see below for immediate actions that we have undertaken:

-We have introduced further infection control measures throughout our working environment to reduce the risk of the virus spreading.

-We have increased our cleaning schedule to minimise the risk for our staff, targeting key high-risk areas.

-We have restricted any non-essential face-face meetings with customers/suppliers, instead opting to utilise internet-based applications.

-We have initiated more frequent staff meetings to keep staff well-informed of the latest developments and advice from Public Health England.

-We have reviewed and updated registers with staff with dependants, skills and knowledge and physical skills.

-We have supported staff to work remotely where possible, but ensured that the workforce is able to stay connected and contactable.

-We have highlighted critical areas of our business to ensure continuity in the event of an estimated 50% of staff being off at the height of the pandemic.

-We have reviewed and continue to closely monitor planned leave of staff during the pandemic.

-We have identified the most likely in demand products during the pandemic, based on details provided by DHSC, and will closely monitor usage and changes in demand to ensure continuity in supply of these products.


As we are part of the UK pharmaceutical supply chain, we do not anticipate any constraints in our service as the UK government is likely to deem us essential during the pandemic.

We will continue to update you throughout as the situation develops, providing more detailed updates as necessary.


If you have any specific questions, please contact us during working hours (Mon-Fri 9am-5pm):

Tel: 01865 904 141

Email: ops.orders@oxfordhealth.nhs.uk


We thank you for your co-operation and continued support.

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