Oxford Pharmacy Store

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ORDERS

Fax 01865 337 550
Email ops.orders@oxfordhealth.nhs.uk

GENERAL ENQUIRIES

01865 904 141

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Order Info

How to Order

Please clearly state:
Product description
Strength
Quantity required
Our catalogue number (if known)
Contact details (name, tel. email)
Delivery address (and invoice address if different).

OPS Customer Order Form

Send orders to:
Email: ops.orders@oxfordhealth.nhs.uk
Fax: 01865 337 550
For users of GHX, Powergate or Medecator our exchange ID is: 11984

New customers please complete and return the form below.
New Customer Form

Online Order Form

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Delivery

We aim to provide a next working day delivery service (Mon-Fri 9am-5pm) for orders received by 2pm. This is subject to our courier partner, Polarspeed, delivery schedule.  Please note: Controlled Drugs will be on a 48-72hr working day (Mon-Fri) delivery service.

Saturday deliveries can be made by prior arrangement and will be subject to a delivery charge starting FROM £25.00. Please contact customer services for more details: 01865 904141.

Returns

We operate as a wholesaler (and not a manufacturer) of the Goods and are therefore not responsible for the quality of the Goods, the Goods (whilst they have been in our possession) have been stored in accordance with the manufacturer’s instructions under its licencing obligations following Good Distribution Practice (GDP).

Any delivery of nonconforming Goods, may only be returned where we are at fault.  These must be dealt with in accordance with our returns policy;

a) No return will be accepted, without prior notification within TWO working days of receipt.

b) Written confirmation of storage conditions is required. Returns will be denied if Goods are not stored in accordance with manufacturer labelling and GDP regulations.

c) We will not accept any returns of CD, cold chain, or Specials (unlicensed medicines) products, unless we are at fault.

d) As per MHRA GDP regulations, all ambient products must be returned to supplier within FIVE days (this includes transport time from/to Supplier). If the customer holds a WDA then return must be within TEN days.

e) Following receipt of a valid returns request in accordance with above clauses, we will confirm to you whether the request is accepted, and shall advise you of the appropriate procedure for return (or alternatively, disposal) of the Goods accordingly;

Subject to all above (a-e), if, following investigation of the returned Goods, we (acting reasonably) confirm that we are at fault, a credit will be issued to you in respect of the affected Goods.

Need Help?

Customer Services Tel: 01865 904 141
Medicines Info Tel: 01865 904 161
Fax: 01865 337 550
Email: ops.orders@oxfordhealth.nhs.uk

FAQ section.