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ORDERS

Email ops.orders@oxfordhealth.nhs.uk
EDI Supplier ID 11984

GENERAL ENQUIRIES

01865 904 141

FAQs

Oxford Pharmacy Store
Tel: 01865 904 141

Email: Ops.Orders@oxfordhealth.nhs.uk

QA & Governance
Tel: 01865 904 161
Email: QualityandGovernance@oxfordhealth.nhs.uk

Operations & Procurement
Tel: 01865 904 141
Email: Michael.Timms@oxfordhealth.nhs.uk; Laura.Allsop@oxfordhealth.nhs.uk

Sales & Marketing
Tel: 01865 902 730
Email: Mark.Byrne@oxfordhealth.nhs.uk; Caitlin.Edwards@oxfordhealth.nhs.uk

Finance
Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk; Maja.Andreevska@oxfordhealth.nhs.uk

Oxford Pharmacy Store (OPS) (WDA 32110) specialises in wholesale and distribution of prescription medicines and other pharmaceutical products to the NHS and other health care providers across the whole of the UK.

We aim to provide the best available service on a number of niche products, working with both NHS and commercial supply partners. We also work with NHS and other government agencies to increase the range to benefits to our customers.

We provide a one-stop shop for Specials and Unlicensed medicines working with NHS Pharmacy Manufacturing Units and selected commercial suppliers to offer a large range of quality assured products at cost effective prices.

Our range covers branded, generic and unlicensed specials used in a number of specialities from anaesthetics to wound dressings, including refrigerated lines & CD’s.

Please send orders to:
Email: ops.orders@oxfordhealth.nhs.uk
For users of GHX, Powergate or Medecator our exchange ID is: 11984

New customers please complete and return the form below.
New Customer Form

We aim to provide a next working day delivery service (Mon-Fri 9am-5pm) for orders received by 2pm. This is subject to our courier partner, Polarspeed, delivery schedule.  Please note: Controlled Drugs will be delivered on a 48-72hr working day (Tue-Fri) delivery service.

Saturday deliveries can be made by prior arrangement and will be subject to a delivery charge. Please contact customer services for more details: 01865 904141.

We operate as a wholesaler (and not a manufacturer), any products (whilst they have been in our possession) have been stored in accordance with the manufacturer’s instructions under its licencing obligations following Good Distribution Practice (GDP).

Any delivery of nonconforming products, may only be returned where we are at fault.  These must be dealt with in accordance with our returns policy;

a) No return will be accepted, without prior notification within TWO working days of receipt.

b) Written confirmation of storage conditions is required. Returns will be denied if product/s are not stored in accordance with manufacturer labelling and GDP regulations.

c) We will not accept any returns of CD, cold chain, or Specials (unlicensed medicines) product/s, unless we are at fault.

d) As per MHRA GDP regulations, all ambient products must be returned to supplier within FIVE days (this includes transport time from/to Supplier). If the customer holds a WDA then return must be within TEN days.

e) Following receipt of a valid returns request in accordance with above clauses, we will confirm to you whether the request is accepted, and shall advise you of the appropriate procedure for return (or alternatively, disposal) of the product/s accordingly;

Subject to all above (a-e), if, following investigation of the returned product/s, we (acting reasonably) confirm that we are at fault, a credit will be issued to you in respect of the affected product/s.

Payment should be made with the 30 days from the invoice date.

Payments should be made to OXFORD HEALTH NHS FOUNDATION TRUST RNU and should be sent to the following address:

Accounts Receivable, Corporate Services,
Littlemore Mental Health Centre,
Sandford Road,
Littlemore,
Oxford
OX4 4XN

If you make payments through Bank Automated Clearing System (BACS), please contact us for our bank details to confirm that you have the correct information.

Finance-
Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk; Maja.Andreevska@oxfordhealth.nhs.uk

OPS works in collaboration with a number of NHS Pharmacy Manufacturing Units (PMUs) acting as their outsourced distributor in supply of their unlicensed medicine product ranges.

These partnerships play a pivotal role in ensuring the NHS a cost effective, informed and continual supply of unlicensed medicines with the aim of supporting the wider objectives of the NHS by improving clinical governance around unlicensed medicines.

Barking, Havering & Redbridge NHS Manufacturing Unit
Email: tina.griffiths@nhs.net
Telephone: 03031 231155
MHRA License No: MS 21369
Website: www.bhrhospitals.nhs.uk/pharmacy-services

Burton NHS Pharmacy Manufacturing Unit
Email: David.Raynor@nhs.net
Telephone: 01283 511511 (ext 5138)
MHRA Licence No: MS 12745, MIA 12745, MIA (IMP) 12745
Website: www.burtonhospitals.nhs.uk/departments-and-services/pharmacy.htm

Farnham NHS Pharmaceutical Repackaging Unit
Email: janet.ingle@nhs.net
Telephone: 01252 313268/70
MHRA License No: WDA(H) 11916
Website: https://www.fhft.nhs.uk/services/pharmacy/

Guy’s and St Thomas’ NHS Manufacturing Unit
Email: pmu-orders@gstt.nhs.uk
Telephone: 020 7188 4992 (Monday to Friday, 09:00 to 17:00)
MHRA License No: MS 27444
Website: https://www.gsttcommercialservices.co.uk/gsttpharma/

Huddersfield Pharmacy Specials-NHS
Email: HPS.Orders@cht.nhs.uk
Telephone: 01484 355388
MHRA License No: MS 19055
Website: www.pharmacyspecials.co.uk/home/

Ipswich NHS Pharmacy Manufacturing Unit
Email: Pharmacy.Manufacture@ipswichhospital.nhs.uk
Telephone: 01473 703440
MHRA License No: MS 13269
Website: www.ipswichhospital.nhs.uk/pharmacy/manufacturing-and-quality-control.htm

Royal Liverpool Pharmaceuticals 
Email: Shakeel.Herwitker@liverpoolft.nhs.uk
Telephone: 0151 706 2098
MHRA License No: MS 16993
Website: https://rlpharmaceuticals.com/

Northwick Park NHS Pharmacy Manufacturing Unit
Email: lnwh-tr.nphmanufacturing@nhs.net
Telephone: 0208 869 2295
MHRA License No: MS 13045
Website: www.nwlh.nhs.uk/services/pharmacy/

Nottingham NHS Pharmacy Manufacturing Unit
Email: james.walker@nuh.nhs.uk
Telephone: 01159 691169
MHRA License No: MS 19162, MIA 19162
Website: www.nuh.nhs.uk/our-services/services/pharmacy/production/

Portsmouth NHS Pharmacy Manufacturing Unit
Email: Robert.Lucas@porthosp.nhs.uk
Telephone: 02392 316312
MHRA License No: MS 13142
Website: www.porthosp.nhs.uk/departments/pharmacy-manufacturing-unit.htm

Southend NHS Pharmacy Packing Unit
Email: PPU@southend.nhs.uk
Telephone: 01702 508137
MHRA License No: WDA(H) 21467

St Mary’s NHS Pharmaceutical Unit (SMPU)
Email: SMPU@cardiffandvale.wales.nhs.uk
Telephone: 02920 748120
MHRA License No: MS 35929
Website: https://www.smpu.co.uk/

Stockport NHS Pharmaceuticals
Email: Andrew.Singleton@stockport.nhs.uk
Telephone: 01614 195666
MHRA License No: MS 13253, MIA (IMP) 13523
Website: www.stockportpharmaceuticals.nhs.uk/

University Hospital of North Midlands NHS Pharmacy Manufacturing Unit
Email: Nicky.Stringer@uhnm.nhs.uk
Telephone: 01782 674562
MHRA License No: WDA(H) 13780
Website: www.uhnm.nhs.uk/OurServices/pharmacy/Pages/TechnicalServices.aspx

As a responsible NHS wholesaler supplying a range of medicines, including Specials and unlicensed medicines we carry out regular governance checks.
We undertake checks to the MHRA licences and accreditations for:

All suppliers
All manufacturers (even if their products come to us from an alternative supplier)
All customers
All wholesalers who are also customers

We revise these on a half yearly basis as part of our efforts to ensure that we are maintaining quality in the supply chain.

New suppliers please complete and return the form below.
New Supplier Form

QA & Governance-
Tel: 01865 904 161
Email: QualityandGovernance@oxfordhealth.nhs.uk

SECTION 1
Company details and contacts
SECTION 2
Regulatory, licensing and inspections
SECTION 3
Organisation details
SECTION 4
Quality management
SECTION 5
Premises and equipment
(ie would (ambient) goods ever be sent via a ''holding'' warehouse)
SECTION 6
Operations
SECTION 7
Outsourced activities
SECTION 8
Transportation
SECTION 9
The afore mentioned company agrees to: a) Inform OPS of any recalls related to products which may have been supplied to them b) Inform OPS of any changes to, or expiry of, their Wholesaler Dealer’s Authorisation (WDA) / GDP certificate / HO license within 10 days I confirm that the information provided above is given in good faith and is, to the best of my knowledge, accurate.
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