Oxford Pharmacy Store




Fax 01865 337 550
Email ops.orders@oxfordhealth.nhs.uk


01865 904 141



Staff contacts

Oxford Pharmacy Store
Tel: 01865 904 141
Fax: 01865 337 550
Email: Ops.Orders@oxfordhealth.nhs.uk

Customer Services-
Tel: 01865 904 141
Email: Carol.Harwood@oxfordhealth.nhs.ukJanet.Dobson@oxfordhealth.nhs.uk

QA & Governance-
Tel: 01865 904 161
Email: QualityandGovernance@oxfordhealth.nhs.uk

Stock Queries- 
Tel: 01865 904 141
Email: Michael.Timms@oxfordhealth.nhs.uk; Laura.Allsop@oxfordhealth.nhs.uk

Sales & Marketing-
Tel: 01865 904 184
Email: Mark.Byrne@oxfordhealth.nhs.uk; Caitlin.Edwards@oxfordhealth.nhs.uk; Ellie.Baker@oxfordhealth.nhs.uk

Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk

Our service

Oxford Pharmacy Store (OPS) specialises in wholesale and distribution of prescription medicines and other pharmaceutical products to NHS hospitals and other health care providers across the whole of the UK.

We aim to provide the best available prices on a number of products, working with suppliers to take advantage of bulk purchasing discounts and other deals. We work with NHS procurement hubs and CMU representative to increase our range to benefit our customers.

We provide a one-stop shop for Specials and Unlicensed medicines by working with NHS Pharmacy Manufacturing Units and selected commercial suppliers to offer a large range of quality assured products at cost effective prices.

Our range covers branded, generic and unlicensed specials used in a number of specialities from anaesthetics to wound dressings, including refrigerated lines & CD’s.

How to order

Please clearly state:

Product description
Quantity required
Our catalogue number (if known)
Contact details (name, tel. email)
Delivery address (and invoice address if different).
OPS Customer Order Form

Please send your orders to:
Email: ops.orders@oxfordhealth.nhs.uk
Fax: 01865 337 550
For users of GHX, Powergate or Medecator our exchange ID is: 11984

New customers please complete and return the form below.
New Customer Form

Delivery details

We aim to provide a next working day delivery service (Mon-Fri 9am-5pm) for orders received by 2pm. This is subject to our courier partner, Polarspeed, delivery schedule.  Please note: Controlled Drugs will be on a 48-72hr working day (Tue-Fri) delivery service.

Saturday deliveries can be made by prior arrangement and will be subject to a delivery charge starting FROM £25.00. Please contact customer services for more details: 01865 904141.


We operate as a wholesaler (and not a manufacturer) of the Goods and are therefore not responsible for the quality of the Goods, the Goods (whilst they have been in our possession) have been stored in accordance with the manufacturer’s instructions under its licencing obligations following Good Distribution Practice (GDP).

Any delivery of nonconforming Goods, may only be returned where we are at fault.  These must be dealt with in accordance with our returns policy;

a) No return will be accepted, without prior notification within TWO working days of receipt.

b) Written confirmation of storage conditions is required. Returns will be denied if Goods are not stored in accordance with manufacturer labelling and GDP regulations.

c) We will not accept any returns of CD, cold chain, or Specials (unlicensed medicines) products, unless we are at fault.

d) As per MHRA GDP regulations, all ambient products must be returned to supplier within FIVE days (this includes transport time from/to Supplier). If the customer holds a WDA then return must be within TEN days.

e) Following receipt of a valid returns request in accordance with above clauses, we will confirm to you whether the request is accepted, and shall advise you of the appropriate procedure for return (or alternatively, disposal) of the Goods accordingly;

Subject to all above (a-e), if, following investigation of the returned Goods, we (acting reasonably) confirm that we are at fault, a credit will be issued to you in respect of the affected Goods.

Payment Terms

Payment should be made with the 30 days from the invoice date.

Payments should be made to OXFORD HEALTH NHS FOUNDATION TRUST RNU and should be sent to the following address:

Accounts Receivable, Corporate Services,
Littlemore Mental Health Centre,
Sandford Road,

If you make payments through Bank Automated Clearing System (BACS), please contact us for our bank details to confirm that you have the correct information.

Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk

NHS Partners

OPS works in collaboration with a number of NHS Pharmacy Manufacturing Units (PMUs) acting as their outsourced distributor in supply of their unlicensed medicine product ranges.

These partnerships play a pivotal role in ensuring the NHS a cost effective, informed and continual supply of unlicensed medicines with the aim of supporting the wider objectives of the NHS by improving clinical governance around unlicensed medicines.

Burton Pharmacy Manufacturing Unit
Email: David.Raynor@burtonft.nhs.uk
Telephone: 01283 511511 (ext 5138)
MHRA Licence No: MS 12745, MIA 12745, MIA (IMP) 12745
Website: www.burtonhospitals.nhs.uk/departments-and-services/pharmacy.htm

Colchester Pharmacy Support Unit
Email: Pharmacy.Stores@colchesterhospital.nhs.uk
Telephone: 01206 742007
MHRA License No:
Website: www.colchesterhospital.nhs.uk/pharmacy_psu.shtml

Huddersfield Pharmacy Specials
Email: HPS.Orders@cht.nhs.uk
Telephone: 01484 355388
MHRA License No: MS 19055
Website: www.pharmacyspecials.co.uk/home/

Ipswich Pharmacy Manufacturing Unit
Email: Pharmacy.Manufacture@ipswichhospital.nhs.uk
Telephone: 01473 703440
MHRA License No: MS 13269
Website: www.ipswichhospital.nhs.uk/pharmacy/manufacturing-and-quality-control.htm

Newcastle Specials
Email: Newcastle.Specials@nuth.nhs.uk
Telephone: 01912 820395
MHRA License No:
Website: www.newcastle-hospitals.org.uk/services/pharmacy_services_newcastle-specials-pharmacy-production-unit.aspx

Northwick Park Pharmacy Manufacturing Unit
Email: lnwh-tr.nphmanufacturing@nhs.net
Telephone: 0208 869 2295
MHRA License No: MS13045
Website: www.nwlh.nhs.uk/services/pharmacy/

Nottingham Pharmacy Manufacturing Unit
Email: james.walker@nuh.nhs.uk
Telephone: 01159 691169
MHRA License No: MS 19162, MIA 19162
Website: www.nuh.nhs.uk/our-services/services/pharmacy/production/

Portsmouth NHS PMU
Email: Robert.Lucas@porthosp.nhs.uk
Telephone: 02392 316312
MHRA License No: MS 13142
Website: www.porthosp.nhs.uk/departments/pharmacy-manufacturing-unit.htm

St Mary’s Pharmaceutical Unit
Email: SMPU@cardiffandvale.wales.nhs.uk
Telephone: 02920 748120
MHRA License No: MS 35929
Website: www.wales.nhs.uk/sites3/home.cfm?orgid=828

Stockport Pharmaceuticals
Email: Andrew.Singleton@stockport.nhs.uk
Telephone: 01614 195666
MHRA License No: MS 13253, MIA (IMP) 13523
Website: www.stockportpharmaceuticals.nhs.uk/

University Hospital of North Midlands Pharmacy Manufacturing Unit
Email: Nicky.Stringer@uhnm.nhs.uk
Telephone: 01782 674562
MHRA License No: WDA(H) 13780
Website: www.uhnm.nhs.uk/OurServices/pharmacy/Pages/TechnicalServices.aspx

Governance Checks

As a responsible NHS wholesaler supplying a range of medicines, including Specials and unlicensed medicines we carry out regular governance checks.
We undertake checks to the MHRA licences and accreditations for:

All suppliers
All manufacturers (even if their products come to us from an alternative supplier)
All customers
All resellers who are also customers

We revise these on a half yearly basis as part of our efforts to ensure that we are maintaining quality in the supply chain.

New suppliers please complete and return the form below.
New Supplier Form

QA & Governance-
Tel: 01865 904 161
Email: QualityandGovernance@oxfordhealth.nhs.uk

External links