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ORDERS

Email ops.orders@oxfordhealth.nhs.uk
EDI Supplier ID 11984

GENERAL ENQUIRIES

01865 904 141
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About Us

NHS-owned pharmaceutical wholesaler

NHS-Owned Pharmaceutical Wholesaler Supporting Healthcare Providers

Oxford Pharmacy Store (OPS) is an NHS-owned pharmaceutical wholesaler, operating under WDA 32110 and as part of Oxford Health NHS Foundation Trust.

We support NHS trusts, private healthcare providers and secondary care teams across the UK with reliable access to prescription medicines, specialist products and responsive supply solutions.

Through our partnerships with NHS Pharmacy Manufacturing Units and a carefully selected network of commercial suppliers, we provide a robust and responsive portfolio shaped around the evolving needs of healthcare services.

At OPS, our focus is simple: helping medicines move safely, reliably and efficiently through the healthcare system, with a team that understands the pressures of hospital pharmacy and procurement.

NHS-Owned Pharmaceutical Wholesaler

Built around healthcare, not just distribution

OPS (The NHS-owned pharmaceutical wholesaler) was created to support the real-world needs of healthcare providers, where medicine supply depends on more than simply moving products from one place to another.

We work closely with NHS Pharmacy Manufacturing Units, pharmaceutical manufacturers, selected suppliers and healthcare organisations to help medicines move safely, efficiently and reliably across the healthcare system.

Our portfolio includes branded and generic medicines, unlicensed specials, refrigerated products and selected controlled drugs across a wide range of therapeutic areas, from anaesthetics to wound care.

With a quality-led approach and strong operational oversight, we focus on protecting product integrity, maintaining compliance and supporting the teams who rely on us for safe, responsive medicine supply.

NHS-Owned Pharmaceutical Wholesaler

Supporting complex healthcare supply needs

Healthcare supply chains are rarely straightforward.

Behind every order sits a careful process of sourcing, quality assurance, storage, temperature control, logistics, compliance and time-sensitive decision making.

At OPS (The NHS-owned pharmaceutical wholesaler), we bring these steps together through a dependable and responsive wholesale service designed around the needs of healthcare professionals. Our focus is to help providers access the medicines they need with greater confidence, supporting continuity of care and reducing pressure on busy pharmacy and procurement teams.

As an NHS-owned specialist wholesaler, OPS supports access to Specials, unlicensed medicines and hard-to-source products through close working relationships with NHS organisations, NHS Pharmacy Manufacturing Units, selected suppliers and wider healthcare partners.

We continue to develop our portfolio in line with the changing needs of healthcare services, helping improve access, support safe supply and deliver cost-effective solutions for both patients and providers.

The people behind OPS

Behind every delivery, customer query and supplier partnership is a team of people working together to support healthcare.

From warehouse operations and procurement to customer services, quality assurance, sales and partnerships, every part of OPS plays a role in helping medicines move safely and reliably across the healthcare system.

As part of the NHS, we understand the pressures healthcare providers face because we are connected to the wider system ourselves. That understanding shapes the way we work: responsive, transparent, practical and human.

We believe strong service is built on trust, communication and long-term relationships, not just transactions.

At OPS, healthcare runs on people. And so do we. #HumansOfOPS

NHS-Owned Pharmaceutical Wholesaler

Why healthcare providers work with OPS

Healthcare providers work with OPS because we combine NHS understanding with specialist pharmaceutical wholesale expertise.

We support customers with a service built around quality, responsiveness and the practical realities of medicine supply.

  • NHS-owned and trusted: As part of Oxford Health NHS Foundation Trust, OPS brings an NHS perspective to pharmaceutical wholesale and distribution.
  • Specialist secondary care expertise: We understand the needs of hospital pharmacy, procurement teams and healthcare providers managing complex medicine supply.
  • Responsive, personal support: Our customers speak to real people who understand their queries and work quickly to support them.
  • Temperature-controlled storage and distribution: We support ambient and refrigerated products with quality-led handling and distribution processes.
  • Access to specialist and hard-to-source medicines: Our portfolio includes prescription medicines, unlicensed specials, specialist products and selected controlled drugs.
  • Strong supplier and NHS partnerships: We work closely with NHS Pharmacy Manufacturing Units, pharmaceutical manufacturers and selected commercial suppliers.
  • Quality and compliance focused: Our service is shaped around product integrity, governance, traceability and patient safety.
  • UK-wide distribution support: We support NHS organisations and wider healthcare providers across the UK with reliable supply solutions.
NHS-Owned Pharmaceutical Wholesaler

Working collaboratively across healthcare

Strong partnerships help create stronger, more resilient healthcare supply chains.

OPS works closely with NHS organisations, NHS Pharmacy Manufacturing Units, pharmaceutical manufacturers, selected suppliers, logistics partners and healthcare professionals to support continuity of supply and improve access to medicines across the UK.

These relationships help us respond to changing demand, expand our portfolio and strengthen the services we provide to healthcare teams.

By working collaboratively across the wider healthcare system, we aim to support safe, reliable and responsive medicine supply for the providers and patients who depend on it.

Looking for a specialist pharmaceutical supply partner?

Whether you need specialist sourcing support, secondary care supply solutions or a trusted NHS-owned wholesale partner, our team is here to help.

Speak to OPS to discuss how we can support your organisation with reliable, responsive and quality-focused medicine supply.

Contact Us

Want to partner with us? Connect with our team to discuss how we can support your Trust or product portfolio:
Strategic Partnerships: Charlie Fox (Business Development Manager) – charles.fox@oxfordhealth.nhs.uk
Account Management: Samira Akram (Sales Account Manager) – samira.akram@oxfordhealth.nhs.uk
General Enquiries: ops.orders@oxfordpharmacystore.nhs.uk

Our Services

Storage and Warehousing:

  • Banbury facility, adjacent to the M40 Corridor.
  • Fully temperature-controlled storage at both Ambient and Fridge temperatures.

Logistics and Distribution:

  • Established supply links – Direct, optimised delivery (same day & next working day)
  • Specialised UK-wide medicines distribution

Invoicing and Stock Reports:

  • Stock Inventory and Reporting
  • Order processing and Customer Services
  • Invoicing and Debt Collection

Contact our operations and procurement team here FAQs – Oxford Pharmacy Store : Oxford Pharmacy Store

Sales and Marketing Support

Account Management:

  • Bespoke Strategic Business Support
  • Sales Drop-off Analysis and Follow-ups
  • Sales Monitoring during Shortages
  • Insight Driven Feedback

Marketing Support:

  • Multichannel Marketing Campaigns
  • Access to sales dashboard for live sales data analysis and stock levels
  • Product Feature on OPS Website and monthly OPS Catalogues.