Order Info

We aim to provide a next working day delivery service (Mon-Fri 9am-5pm) for orders received by 2pm. This is subject to our courier partner, Polar Speed, delivery schedule.  Please note: Controlled Drugs will be delivered on a 48-72hr working day (Tue-Fri) delivery service.

Weekend deliveries can be made by prior arrangement and will be subject to a delivery charge. Please contact customer services for more details: 01865 904141.

We operate as a wholesaler (and not a manufacturer) of the Goods and are therefore not responsible for the quality of the Goods, the Goods (whilst they have been in our possession) have been stored in accordance with the manufacturer’s instructions under its licencing obligations following Good Distribution Practice (GDP).

Any delivery of nonconforming Goods, may only be returned where we are at fault.  These must be dealt with in accordance with our returns policy;

a) No return will be accepted, without prior notification within TWO working days of receipt.

b) Written confirmation of storage conditions is required. Returns will be denied if Goods are not stored in accordance with manufacturer labelling and GDP regulations.

c) We will not accept any returns of CD, cold chain, or Specials (unlicensed medicines) products, unless we are at fault.

d) As per MHRA GDP regulations, all ambient products must be returned to supplier within FIVE days (this includes transport time from/to Supplier). If the customer holds a WDA then return must be within TEN days.

e) Following receipt of a valid returns request in accordance with above clauses, we will confirm to you whether the request is accepted, and shall advise you of the appropriate procedure for return (or alternatively, disposal) of the Goods accordingly;

Subject to all above (a-e), if, following investigation of the returned Goods, we (acting reasonably) confirm that we are at fault, a credit will be issued to you in respect of the affected Goods.

Customer Services Tel: 01865 904 141
Medicines Info Tel: 01865 904 161
Email: ops.orders@oxfordhealth.nhs.uk

FAQ section.