Oxford Pharmacy Store FAQs : Oxford Pharmacy Store

Oxford Pharmacy Store
Tel: 01865 904 141

Quality & Governance
Tel: 01865 904 161
Email: Ops.quality@oxfordhealth.nhs.uk

Operations & Procurement
Tel: 01865 904 828
Email: Michael.Timms@oxfordhealth.nhs.uk; Laura.Kidd@oxfordhealth.nhs.uk

Sales & Marketing
Tel: 01865 904 141
Email: Caitlin.Edwards@oxfordhealth.nhs.uk;

Finance
Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk;

Oxford Pharmacy Store (OPS) (WDA 32110) specialises in wholesale and distribution of prescription medicines and other pharmaceutical products to the NHS and other health care providers across the whole of the UK.

We aim to provide the best available service on a number of niche products, working with both NHS and commercial supply partners. We also work with NHS and other government agencies to increase the range to benefits to our customers.

We provide a one-stop shop for Specials and Unlicensed medicines working with NHS Pharmacy Manufacturing Units and selected commercial suppliers to offer a large range of quality assured products at cost effective prices.

Our range covers branded, generic and unlicensed specials used in a number of specialities from anaesthetics to wound dressings, including refrigerated lines & CD’s.

Please send orders to:
Email: ops.orders@oxfordhealth.nhs.uk
For users of GHX, Powergate or Medecator our exchange ID is: 11984

We aim to provide a next working day delivery service (Mon-Fri 9am-5pm) for orders received by 2pm. This is subject to our courier partner, Polar Speed, delivery schedule. Please note: Controlled Drugs will be delivered on a 48-72hr working day (Tue-Fri) delivery service.

Weekend deliveries can be made by prior arrangement and will be subject to a delivery charge. Please contact customer services for more details: 01865 904141.

We operate as a wholesaler (and not a manufacturer), any products (whilst they have been in our possession) have been stored in accordance with the manufacturer’s instructions under its licensing obligations following Good Distribution Practice (GDP).

Any delivery of nonconforming products, may only be returned where we are at fault. These must be dealt with in accordance with our returns policy;

a) No return will be accepted, without prior notification within TWO working days of receipt.

b) Written confirmation of storage conditions is required. Returns will be denied if product/s are not stored in accordance with manufacturer labelling and GDP regulations.

c) We will not accept any returns of CD, cold chain, or Specials (unlicensed medicines) product/s, unless we are at fault.

d) As per MHRA GDP regulations, all ambient products must be returned to supplier within FIVE days (this includes transport time from/to Supplier). If the customer holds a WDA then return must be within TEN days.

e) Following receipt of a valid returns request in accordance with above clauses, we will confirm to you whether the request is accepted, and shall advise you of the appropriate procedure for return (or alternatively, disposal) of the product/s accordingly;

Subject to all above (a-e), if, following investigation of the returned product/s, we (acting reasonably) confirm that we are at fault, a credit will be issued to you in respect of the affected product/s.

Payment should be made with the 30 days from the invoice date.

Payments should be made to OXFORD HEALTH NHS FOUNDATION TRUST RNU and should be sent to the following address:

Accounts Receivable, Corporate Services,
Littlemore Mental Health Centre,
Sandford Road,
Littlemore,
Oxford
OX4 4XN

If you make payments through Bank Automated Clearing System (BACS), please contact us for our bank details to confirm that you have the correct information.

Finance-
Tel: 01865 904 194
Email: Jewel.Mollah@oxfordhealth.nhs.uk;

OPS works in collaboration with a number of NHS Pharmacy Manufacturing Units (PMUs) acting as their outsourced distributor in supply of their unlicensed medicine product ranges.

These partnerships play a pivotal role in ensuring the NHS a cost effective, informed and continual supply of unlicensed medicines with the aim of supporting the wider objectives of the NHS by improving clinical governance around unlicensed medicines.

Barking, Havering & Redbridge NHS Manufacturing Unit
Email: tina.griffiths@nhs.net
Telephone: 03031 231155
MHRA License No: MS 21369
Website: www.bhrhospitals.nhs.uk/pharmacy-services

Burton NHS Pharmacy Manufacturing Unit
Email: David.Raynor@nhs.net
Telephone: 01283 511511 (ext 5138)
MHRA Licence No: MS 17854
Website: www.burtonhospitals.nhs.uk/departments-and-services/pharmacy.htm

Farnham NHS Pharmaceutical Repackaging Unit
Email: janet.ingle@nhs.net
Telephone: 01252 313268/70
MHRA License No: WDA(H) 11916
Website: https://www.fhft.nhs.uk/services/pharmacy/

Guy’s and St Thomas’ NHS Manufacturing Unit
Email: pmu-orders@gstt.nhs.uk
Telephone: 020 7188 4992 (Monday to Friday, 09:00 to 17:00)
MHRA License No: WDA(H) 11387
Website: https://www.gsttcommercialservices.co.uk/gsttpharma/

Huddersfield Pharmacy Specials-NHS
Email: HPS.Orders@cht.nhs.uk
Telephone: 01484 355388
MHRA License No: MS 19055
Website: www.pharmacyspecials.co.uk/home/

East Suffolk & North Essex NHS Foundation Trust
Email: Pharmacy.Manufacture@ipswichhospital.nhs.uk
Telephone: 01473 703440
MHRA License No: MS 13269
Website: www.ipswichhospital.nhs.uk/pharmacy/manufacturing-and-quality-control.htm

Royal Liverpool Pharmaceuticals
Email: Shakeel.Herwitker@liverpoolft.nhs.uk
Telephone: 0151 706 2098
MHRA License No: MS 16993
Website: https://rlpharmaceuticals.com/

Northwick Park NHS Pharmacy Manufacturing Unit
Email: lnwh-tr.nphmanufacturing@nhs.net
Telephone: 0208 869 2295
MHRA License No: MS 44093
Website: www.nwlh.nhs.uk/services/pharmacy/

Nottingham NHS Pharmacy Manufacturing Unit
Email: prepack@nuh.nhs.uk
Telephone: 01159 691169
MHRA License No: MS 19162, MIA 19162
Website: www.nuh.nhs.uk/our-services/services/pharmacy/production/

Portsmouth NHS Pharmacy Manufacturing Unit
Email: Robert.Lucas@porthosp.nhs.uk; pmu.office@porthosp.nhs.uk
Telephone: 02392 316312
MHRA License No: MS 13142
Website: www.porthosp.nhs.uk/departments/pharmacy-manufacturing-unit.htm

St Mary’s NHS Pharmaceutical Unit (SMPU)
Email: SMPU@cardiffandvale.wales.nhs.uk
Telephone: 02920 748120
MHRA License No: MS 35929
Website: https://www.smpu.co.uk/

Stockport NHS Pharmaceuticals
Email: Andrew.Singleton@stockport.nhs.uk
Telephone: 01614 195666
MHRA License No: MS 13253, MIA (IMP) 13523
Website: www.stockportpharmaceuticals.nhs.uk/

University Hospital of North Midlands NHS Pharmacy Manufacturing Unit
Email: Nicky.Stringer@uhnm.nhs.uk
Telephone: 01782 674562
MHRA License No: WDA(H) 13780
Website: www.uhnm.nhs.uk/OurServices/pharmacy/Pages/TechnicalServices.aspx

As a responsible NHS wholesaler supplying a range of medicines, including Specials and unlicensed medicines we carry out regular governance checks.
We undertake checks to the MHRA licenses and accreditations for:

All suppliers
All manufacturers (even if their products come to us from an alternative supplier)
All customers
All wholesalers who are also customers

We revise these on a half yearly basis as part of our efforts to ensure that we are maintaining quality in the supply chain.

QA & Governance-
Tel: 01865 904 161
Email: Ops.quality@oxfordhealth.nhs.uk

SECTION 1

Company details and contacts

Company Name *

Company Address *

Country

City

State

Zip code

Telephone Number *

Quality contact name *

Job title (QP/RP) *

Telephone Number *

Email *

Are products supplied from this address? *

Yes

No

If “no” please provide address(es) where products are supplied from

Country

City

State

Zip code

SECTION 2

Regulatory, licensing and inspections

Does your company have a Home Office license? *

Yes

No

If ''yes'' please upload

Does your company have a Wholesale Dealer’s license, manufacturer’s license or any other license issued by the MHRA (or EU/EEA)? *

Yes

No

If “yes” please attach

Regulatory agency? *

Type of registration? *

License number? *

Date Granted? *

Expiry Date? *

When was your last competent authority inspection? *

Regulatory agency that carried out the inspection? *

Number of critical and major findings from this audit *

Have all major/critical findings been closed out? *

Yes

No

SECTION 3

Organisation details

Number of personnel in company (WTE) *

Number of personnel in Quality Assurance (WTE) *

Do all employees have written job descriptions? *

Yes

No

Do all employees undergo job role appropriate training prior to being deemed competent? *

Yes

No

Do all employees undergo on-going, job role appropriate, training and assessments? *

Yes

No

Copy of organisation chart attached

SECTION 4

Quality management

Does your company have a Quality system in place? *

Yes

No

Date of next review

Does the computer system have individual password and restricted access for each employee? *

Yes

No

Have the computer systems been validated? *

Yes

No

Do you have a Data Integrity policy? *

Yes

No

Are self / internal audits performed? *

Yes

No

Is the frequency of self / internal audit defined in the QMS? *

Yes

No

Do you have a Business Continuity / Disaster Recovery plan? *

Yes

No

Does your company work to standard operating procedures (SOPs)? *

Yes

No

Please confirm that you are willing to provide a list of SOPs if requested *

Yes

No

Do you have a tested product recall procedure? *

Yes

No

Do you have systems that allow full tractability of products and batches? *

Yes

No

Do you have procedures to check for / prevent counterfeit / diverted / falsified goods entering the supply chain? *

Yes

No

Is there a procedure to immediately inform the competent authority of suspected falsified meds? *

Yes

No

Do you have a “returns” procedure? *

Yes

No

Do you have documented procedures for Change Control? *

Yes

No

Do you have documented procedures for deviations/non-conformance/CAPAs? *

Yes

No

Do you have a customer complaints procedure? *

Yes

No

Do you have a Supplier Qualification procedure? *

Yes

No

Do you have a procedure for confirming Customer Bone Fides? *

Yes

No

Do you have a procedure for dealing with faults during storage of products? *

Yes

No

Do you permit customer audits of your facility? *

Yes

No

SECTION 5

Premises and equipment

Do you use any other sites (other than the one listed above) to store Pharmaceutical products? *

Yes

No

If the response to the above is “yes” please provide details of WDA and site number for each site:

If the response to the above is “yes” is there a Technical Agreement (TA) in place between both parties?

Yes

No

Do you have procedures for validation, calibration and preventative maintenance for all key equipment and facilities? *

Yes

No

Are calibration standards for all equipment including balances, air flow systems etc) traceable to acceptable national (and/or international) standards? *

Yes

No

Do you have a documented pest control programme? *

Yes

No

Are the premises regularly cleaned according to written cleaning procedures? *

Yes

No

Is there a security system to prevent entry by unauthorised persons to restricted areas? *

Yes

No

Do you have a cold storage facility (2°C to 8°C)? *

Yes

No

Are all storage areas temperature mapped and monitored? *

Mapped

Monitored

Are all temperature monitoring devices regularly certified / calibrated (at least annually)? *

Yes

No

Are quarantine, return and recall products controlled (physically and electronically segregated) and stored to ensure they are not used? *

Yes

No

Are there provisions for power backup in the event of a power failure? *

Yes

No

Do you send/ hold goods via a warehouse that does NOT hold a WDA? (ie would (ambient) goods ever been sent via a “holding” warehouse)?” *

Yes

No

If yes, what is the maximum duration (ambient) goods would be held here *

<36 Hours

> 36 Hours

N/A

Are transport routes risk assessed for both summer and winter conditions? *

Yes

No

Would you share a copy of a risk assessment if requested? *

Yes

No

What criteria do you use for deciding winter vs summer conditions? *

SECTION 6

Operations

Are all products stored as per labelled packaging storage conditions? Including cytotoxics, flammables, protect from light (PFL) *

Yes

No

Are incoming products checked for: *

Damage

Tampering

Transport

Temperature

Is there a documented procedure to ensure no expired pharmaceuticals are shipped out? *

Yes

No

Where applicable are TSE statements available? *

Yes

No

Where applicable are CoCs / CoAs available? *

Yes

No

SECTION 7

Outsourced activities

Do you have contracts / Technical Agreements (TA’s) in place to cover all subcontracted activity? *

Yes

No

Do you have a documented process for approval of subcontractors used for activities which may impact GDP? *

Yes

No

SECTION 8

Transportation

Are all products transported as per labelled storage conditions? *

Yes

No

Do you have a Technical Agreement (TA) in place with each courier used? *

Yes

No

Do you monitor temperature conditions, using validated systems, during transportation? *

Yes

No

Do you investigate temperature excursions for transportation? *

Yes

No

Do you use validated packaging systems? *

Yes

No

Do any of your transport providers use soft / curtain sided vehicles? *

Yes

No

Which are your preferred companies for transportation of pharmaceutical (ambient and cold chain) goods? *

SECTION 9

Name *

Position *

Signature

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The Association of Pharmacy Technicians, UK
BNF British National Formulary
British Medical Association
Commercial Medicines Unit (CMU)
CMU Pharmacy Web Catalogue
Dictionary of Medicines + Devices
Department of Health
DoH e-learning tool for VTE
eMC-Spcs & PILS
GSK’S Medicines and Vaccines Supply Availability
Guild of Healthcare Pharmacists (GHP)
Medicines Info
Medicines Compendium UK
Medicines and Healthcare products Regulatory Agency (MHRA)
Medusa- Injectable Medicines Guide
MHRA Company led recalls
National Pharmacy Association
NICE
NHS Choices-Pharmacy Services
NHS Pharmacy Education & Development Committee
NHS Specialist Pharmacy Service (SPS)
Oxford Health NHS Foundation Trust
OPS Twitter
Pharmaceutical Services Negotiating Committee (PSNC)
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Pharmacy Europe
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Prescription Medicines Code of Practice Authority
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Specials Drug Tariff-Part VIIIB

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